Online Booking Privacy Policy

Effective date: 10/10/2025

At Brandon Podiatry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when making an appointment online.

1. Information We Collect

When you make an online booking, we may collect:

Your name
Date of birth
Contact details (email address, phone number, address)
Appointment details (reason for visit, preferred date/time)
Any medical information you choose to share relevant to your care

2. How We Use Your Information

We use your information to:

Confirm and manage your appointment
Contact you regarding changes or reminders
Provide safe and effective podiatry care
Maintain accurate medical and administrative records
Comply with legal and professional obligations

We will never sell or share your data for marketing purposes without your explicit consent.

3. Lawful Basis for Processing

We process your information under the following lawful bases:

Contract: To provide podiatry services you have requested
Legal obligation: To comply with healthcare recordkeeping and reporting requirements
Consent: When you provide optional health details or opt in for marketing communications

4. How We Store and Protect Your Data

Your information is stored securely using encrypted systems that comply with UK GDPR standards.
We take appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

5. How Long We Keep Your Information

Clinical records are retained for 8 years after your last treatment (or until age 25 for children), in line with HCPC and NHS record retention guidance.
Booking data and communication records are retained only as long as necessary for administrative and legal purposes.

6. Sharing Your Information

We may share your information only when necessary:

With healthcare professionals involved in your care (with your consent)
With our secure booking provider or practice management software
When legally required (e.g. safeguarding, court orders, or regulatory bodies)

All partners and service providers are GDPR-compliant.

7. Your Rights

You have the right to:

Access the information we hold about you
Request correction or deletion of your data (where legally possible)
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise your rights, please contact us at [insert your clinic email address].

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Brandon Podiatry
U6 Lowland Road, Brandon,Durham DH78NN
📧brandonpodiatry@outlook.com
📞 07746761708